5 Consumer Insights for E-Commerce Businesses in the Time of COVID-19 #infographic

5 Consumer Insights for E-Commerce Businesses in the Time of COVID-19 #infographic

COVID-19 changed the world of consumer shopping. As people continue to adjust to the new norm, clients are turning their focus to online spending. With the coronavirus pandemic, people will not go back to the way they used to shop before. In fact, even those who rarely or never buy online will be forced to do so during COVID-19.

Before the outbreak, e-commerce sales were growing. In 2019, overall retail revenue was $3.76 trillion, with e-commerce accounting for 56.9 percent of that year's figure.

Revenues from e-commerce are forecast to reach as much as $6.5 trillion in 2022. E-commerce operations will also be necessary for businesses after the pandemic in view of changing consumer demands.

Different facets of people's lives have been affected by COVID-19: how they work, eat, communicate, play and learn. This has translated on to the manner in which they ingest items. As an e-commerce company, you must understand customer touchpoints so that you can change your e-commerce correctly.


5 Consumer Insights for E-Commerce Businesses in the Time of COVID-19 #infographic

infographic by: www.asiapremierbpo.com


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