Chatbots have changed how companies interact with their customers in the eCommerce industry with instant, inexpensive and highly customizable support. Here are the top 8 examples in the eCommerce industry of chatbots in 2020.
Nike improved its average CTR by 12.5 times and conversions by 4 times with a chatbot called StyleBot.
For instance, SEPHORA has seen an increase in booking rates of 11 percent through the Sephora Reservation Assistant.
And Snaptravel has seen $ 1 million in hotel bookings in less than a year since using Facebook Messenger.
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